Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Wild Card City Casino. Please read them carefully before creating an account, depositing funds or playing any game. By using the website, you confirm that you understand and agree to these terms, together with any other rules or policies displayed on the site.

Wild Card City Casino operates under a Curacao eGaming licence. The site uses 128-bit SSL encryption and undergoes independent fair-play testing to protect player accounts and game integrity.

1. General terms and eligibility

These Terms & Conditions form a legal agreement between you and the operator of Wild Card City Casino. They apply to the website, mobile services, games, payment features, promotional offers and any other services made available through the platform. Additional rules may apply to particular games, promotions or services. If those rules conflict with these terms, the specific rules will normally apply to the relevant activity.

You must read and accept these terms before using the service. If you do not agree with any part of them, you must not create an account or continue to use the website. We may update these terms from time to time to reflect changes to the service, legal requirements, security practices or operating procedures. The updated version will apply from the date it is published, unless a different date is stated. You should review this page regularly.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement. It is your responsibility to check the laws that apply to you before using the website. We may restrict access from certain locations and may refuse service where required by law, regulation, risk controls or internal policies.

You must provide accurate, current and complete information when registering and whenever information changes.
You must use the service only for lawful purposes and in accordance with these terms.
You must not allow another person to use your account or use another person’s account.
You must keep your login details confidential and notify us promptly if you suspect unauthorised access.
You must not use the website to facilitate fraud, money laundering, unlawful activity or any form of misuse.
You must not interfere with the website, attempt to bypass security controls or use automated tools without permission.

We may carry out identity, age, location, payment and source-of-funds checks. You agree to provide reasonable information and documents when requested. An account may remain restricted until verification is completed. Information supplied for verification should be genuine, readable and consistent with your account details.

2. Accounts, funds and transactions

Only one personal account may be opened unless we expressly agree otherwise. Multiple accounts, duplicate accounts or accounts created to obtain an improper advantage may be closed or restricted. If we reasonably believe that an account has been used dishonestly, unlawfully or contrary to these terms, we may suspend access, cancel transactions, withhold relevant funds where legally permitted and take any further action available to us.

You are responsible for checking that your account information and transaction details are correct. Deposits must be made using a payment method that belongs to you or that you are authorised to use. We may reject, delay or reverse a transaction if it presents a security, compliance or payment risk. Third-party payments may be declined, returned or subject to additional checks.

Funds in your account are intended for gaming activity and any permitted withdrawals. You must not use the website as a bank account, payment transfer service or means of moving funds between people. We may ask you to verify a payment method before processing a withdrawal. Withdrawals are subject to account verification, applicable game rules, payment-provider requirements and any lawful checks.

You should confirm the available balance, wager details and transaction status before continuing to play. Technical errors, display errors or processing mistakes may be corrected. If an error results in a benefit to you that you were not entitled to receive, we may correct the balance or void the affected transaction, subject to applicable law. You must tell us if you identify an obvious error involving your account.

You remain responsible for all activity carried out through your account until you notify us of suspected compromise. We may temporarily suspend an account to protect you, other users or the service. Closure or suspension does not remove obligations that arose before the account was closed, including obligations relating to unlawful conduct, disputed transactions or investigations.

3. Games, promotions and fair use

Games are provided for entertainment. Game outcomes are determined by the relevant game system and, where applicable, randomised processes. You acknowledge that gambling involves risk and that losses can occur. You should never gamble with money needed for essential living expenses, bills or other financial commitments.

Each game may have its own instructions, conditions and minimum or maximum stake settings. You are responsible for reviewing those details before placing a bet. A bet or game action may be treated as final once accepted by the system, except where a correction, cancellation or refund is required by law or by the applicable game rules.

Promotions, bonuses, rewards and competitions are subject to their own promotional terms. Those terms may include eligibility requirements, qualifying transactions, wagering conditions, expiry dates, game restrictions, maximum values and withdrawal rules. You should read the relevant offer terms before opting in or using a promotional benefit. If an offer is inconsistent with its published terms because of an obvious error, we may correct or withdraw the offer.

Promotional benefits may be limited to one per person, household, device, payment method or location.
A promotion may not be combined with another offer unless expressly stated.
We may refuse or remove a benefit where there is suspected abuse, manipulation or multiple-account activity.
Unused promotional balances may expire in accordance with the relevant offer terms.
We may amend, suspend or end a promotion where necessary, subject to applicable legal requirements.

You must not use strategies, software, devices or conduct designed to exploit a defect, manipulate a game, interfere with results or obtain an unfair advantage. Collusion, fraudulent play, chargeback abuse, identity misuse and other dishonest behaviour are prohibited. We may investigate unusual activity and may delay decisions while an investigation is underway.

4. Responsible gambling, privacy and legal information

Wild Card City Casino supports responsible gambling. Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and do not chase losses. You can use any available account controls, including deposit limits, spending controls, time reminders, breaks or self-exclusion options. If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling-help service or health professional.

You may request account closure or a break from gambling through the available account or support process. Restrictions may apply to reopening an account or creating a new account during a self-exclusion period. We may also restrict or suspend an account where we identify signs of harm, unsafe play, financial difficulty or other responsible-gambling concerns.

Personal information is handled in accordance with the applicable Privacy Policy. We may collect and use information needed to provide the service, verify identity and age, process payments, prevent fraud, meet legal obligations, manage risk, provide customer support and improve the website. Further information about collection, use, storage, disclosures and your privacy choices is set out in the Privacy Policy.

The website and its content are provided subject to availability. We do not guarantee that the service will always be uninterrupted, error-free or available on every device. Maintenance, telecommunications problems, third-party failures, security events and circumstances outside reasonable control may affect access. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited under Australian consumer law.

To the extent permitted by law, you are responsible for losses arising from your breach of these terms, misuse of the service, unlawful activity or failure to protect your account details. We may assign or transfer our rights and obligations where permitted. You may not transfer your account or rights under these terms without prior approval.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that it has been waived. These terms and the use of the website are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory rights available to Australian consumers.

For questions about these terms, your account or responsible gambling tools, use the support options made available on the website. We may ask for information to confirm your identity before discussing account-specific matters. These Terms & Conditions should be read together with the Privacy Policy, Responsible Gambling information and any applicable game or promotional rules.